A little about me....
Client Delivery Manager
As Thryvv.io’s Client Delivery Manager, I ensure that every project, task, and client engagement flows smoothly from start to finish. My role centres on keeping our delivery engine running—coordinating across teams, managing timelines, and ensuring our clients feel supported, informed, and confident at every stage.
With a solid background in banking and business administration, I bring structure and calm to fast-moving environments. I help translate strategy into action, maintain clear communication between clients and our internal team, and make sure that no detail falls through the cracks.
My focus is simple: deliver a seamless client experience with clarity, accuracy, and care.
Education
• Bachelor’s degree (Banking / Business background)• Professional training in client service, administrative systems, and project coordination
• Ongoing development in workflow optimisation and service delivery management
Memberships
Active participant in administrative operations, project coordination, and professional support communities.
At Home
Outside of work, I enjoy balancing life with family time, personal growth, and community involvement. I love routines that keep me grounded and activities that strengthen connection—with family, friends, and the people I serve.
Industry Advocacy
I advocate for efficient, structured, and human-centered client delivery in professional services.
My focus includes:
• Ensuring business owners receive clear and timely support
• Strengthening communication between professionals and clients
• Promoting systems that reduce overwhelm and increase confidence
• Supporting directors through calm, organised processes during stressful business periods
Never heard of a Director's Advocate?
A Director's Advocate is someone who acts as a support system, advisor, or intermediary for directors in a business or organisation, assisting them to manage complex business problems.
Their role can vary depending on the context, but it typically involves helping directors navigate complex challenges, fulfil their legal or ethical responsibilities, and protect their interests. They will typically have qualifications in business management, and have significant experience in running successful businesses.
In some contexts, such as insolvency or financial distress, a Director's Advocate might focus on guiding directors through the complex insolvency process, legal risks, such as insolvent trading, and ensuring compliance with corporate regulations.